Ctg99 believes that every user's personal data belongs to them. This policy transparently explains what data we collect, why we collect it, and how we keep it safe.
Ctg99 is a trusted online gaming platform in Bangladesh, offering slots, Live Casino, fish games, and a wide range of entertainment options. This Privacy Policy applies to the ctg99.win website and all associated services.
We understand how valuable your personal information is to you. That is why ctg99's Privacy Policy was built with one goal in mind — to be clear about how, why, and where your data is used. No hidden clauses, no complicated legal jargon — just straightforward, plain English.
By creating an account or using ctg99's services, you are considered to have read and accepted this Privacy Policy. If you have any objections, please refrain from using the platform and contact our support team.
This Privacy Policy applies solely to ctg99.win's own services. Third-party game providers and payment gateways are governed by their own separate privacy policies.
Ctg99 only collects information that is necessary to provide our services. We never ask for data beyond what is needed. Below is a detailed breakdown of the types of information we collect:
| Type of data | Reason for Collection | Retention Period |
|---|---|---|
| Identity information | Account creation and verification | 5 years after account closure |
| Transaction Information | Payment processing & auditing | 7 Years (legal obligation) |
| Gaming data | Service improvement & fairness assurance | 3 Years |
| Device/IP information | Security & fraud prevention | 1 Year |
| Cookie data | User experience improvement | End of session or 30 days |
Ctg99 uses your information only for specific, legitimate purposes. Your data is never used for anything beyond those purposes without your consent. The primary purposes are:
What we never do: Selling your data to advertising companies, sharing it for third-party marketing, or profiling you without your consent.
Ctg99 does not sell your personal information or share it for advertising purposes. That said, certain limited data may need to be shared in specific situations to keep our services running:
When sharing data with any third party, ctg99 requires them to sign a strict Non-Disclosure Agreement (NDA), and they may only use the information for the specified purpose.
The ctg99.win website uses cookies and similar tracking technologies. These help improve your browsing experience, remember your login state, and analyze which parts of the site are most used.
You can disable cookies at any time from your browser settings. Please note, however, that disabling certain cookies may cause some features of the site to stop working.
Ctg99 employs industry-leading technology to protect your data. Our security measures go beyond legal compliance — they reflect our genuine commitment to the people who use our platform.
If you suspect a security issue or unauthorized access to your account, immediately [email protected]to get in touch.
Under ctg99's Privacy Policy, every user has the following rights regarding their personal data. To exercise any of these rights, please contact our support team.
Ctg99 will respond to any rights request within 30 days of receipt. Some requests may not be fully fulfilled where legal obligations or legitimate grounds apply.
Ctg99.win may sometimes include links or integrations with third-party games or payment services. These third parties have their own privacy policies, which are outside ctg99's control.
Ctg99 strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that an account was created by someone underage, that account will be closed immediately and all associated data will be deleted.
For parents: If your child has created an account on ctg99, please contact [email protected] immediately. We will act promptly.
Ctg99 may update this Privacy Policy at any time. For significant changes, we will send advance notice to your registered email or mobile number. For minor updates, the "Last Updated" date at the top of the page will reflect the change.
Continued use of ctg99.win after any changes indicates your acceptance of the updated policy. We recommend checking this page from time to time.
For significant changes, at least 7 days prior Users will be notified.
If you have any questions, complaints, or data requests regarding this Privacy Policy, please get in touch with us:
Requests made by email are typically responded to within within 24–48 hours within. For urgent matters, please use live chat.
It's not just about compliance — ctg99 is built on a foundation of genuine trust.
Every transaction and personal detail you share on ctg99 is protected by 256-bit SSL encryption. No hacker or third party can access your data.
Ctg99 never sells your personal data to advertisers or third parties. Your privacy is not part of our business model.
Documents submitted for identity verification are stored with the highest level of security. Only authorized staff may access this information for specified purposes.
From your account settings, you can control what types of notifications you receive, what information is shared, and set your cookie preferences.
Ctg99's systems are regularly audited by independent third-party security experts. Any vulnerabilities identified are resolved as quickly as possible.
For any privacy-related questions, ctg99's 24/7 support team is always ready to help. We actively assist you in exercising your rights.
Ctg99 gives every user full control over their own data.
You can request to know what information ctg99 holds about you at any time.
You can request a correction of incorrect information at any time.
Under certain conditions, you may request that your data be deleted.
The ability to download a copy of your data in a specific format.
A request to temporarily restrict the use of your data in specific cases.
The ability to directly object to certain types of data processing.
The most frequently asked questions from users.
Open an account today with the confidence of ctg99's robust privacy protection. Your data is completely secure — trust us and play with peace of mind.
18+ only. Please gamble responsibly.