Ctg99 Terms and Conditions — Know before you play

1 Introduction & Eligibility

Ctg99 (ctg99.win) is an online gaming platform operated with trust and transparency. These Terms and Conditions constitute a legally binding agreement between ctg99 and its users. By using the platform, you are deemed to have accepted all the terms set out below.

These Terms and Conditions apply to the ctg99.win website and all associated services — including slots, Live Casino, fish games, and any future services. ctg99's Terms and Conditions may change at any time; continued use of the platform following any update constitutes acceptance of the revised terms.

• These Terms and Conditions apply only to individuals who are 18 years of age or older.
• Users from countries where online gaming is prohibited by law are not permitted to use ctg99.
• Ctg99 reserves the right to suspend or terminate any account at any time, with or without cause.
• The Bengali version of these Terms and Conditions is considered the primary governing document.

2 Account Register

To access ctg99's services, you must first create a personal account. All information provided during registration must be accurate, complete, and your own. Registering with false information is a direct violation of ctg99's Terms and Conditions.

Registration Requirements

• A maximum of one account per person is allowed.
• Multiple accounts may not be created from the same device or IP address.
• Account login credentials must not be shared with any third party.
• The user is solely responsible for any unauthorized use of their account.
• The mobile number and email address used during registration must be genuine and active.
• Ctg99 may request additional information from users at any time for verification purposes.

3 Age Verification

Ctg99 strictly enforces an 18+ policy. If any minor registers an account or plays on ctg99, it will be considered a serious violation of these Terms and Conditions, and the account will be terminated immediately.

In any suspicious case, ctg99 reserves the right to verify a user's age via national ID, passport, or birth registration certificate. Account activity may be restricted until verification is complete.

4 Deposits and Withdrawals

Deposits and withdrawals on ctg99 can be made via Mobile Banking, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). The minimum deposit amount is BDT 100, which is subject to change.

Deposit Conditions

• Only deposit from a mobile banking account registered in your own name.
• Funds sent from third-party accounts will not be accepted and will be returned.
• Deposits are generally credited to your account within 5 to 15 minutes.
• If you experience any issues, please contact support with your transaction ID.

Withdrawal Conditions

• Withdrawals can only be made to the mobile banking number registered to your account.
• Withdrawals may be placed on hold until verification is complete.
• Withdrawals will not be processed until the bonus wagering requirements have been met.
• Withdrawals are typically processed within 24 hours.
• Ctg99 may suspend withdrawals in cases of suspicious activity.

5 Bonuses & Promotions

Ctg99 offers a range of bonuses and promotions, including welcome bonuses, reload bonuses, cashback, and VIP rewards. Each bonus has its own specific terms and conditions, which are detailed on the relevant promotion page.

• Each user is eligible to receive a given bonus only once, unless stated otherwise.
• Bonus funds cannot be withdrawn directly; the applicable wagering requirements must be met first.
• If wagering is not completed within the specified timeframe after a bonus is credited, the bonus will be forfeited.
• Attempting to claim bonuses through multiple accounts will result in all associated accounts being terminated.
• Ctg99 reserves the right to modify or cancel any bonus offer at any time.
• In any bonus-related dispute, ctg99's decision is final.

6 Gaming Rules

All game outcomes on ctg99 are determined by RNG (Random Number Generator) technology, making every result completely random and fair. No outcome is pre-determined or manipulated. This is verified through regular third-party audits.

• If a technical issue occurs during gameplay, ctg99 may void or refund the bet for that round.
• Any abnormal winnings resulting from a software error will be considered void.
• If the internet connection drops during a game, the system will complete the round automatically.
• Using auto-play features or bots to play games is strictly prohibited.
• In Live Casino games, the dealer's decision is final.

7 Prohibited Activities

The following activities are strictly prohibited under ctg99's Terms and Conditions. Violations may result in account termination and forfeiture of all balances.

• Creating or operating multiple accounts.
• Using multiple identities to abuse bonuses.
• Using automated software, bots, or scripts.
• Attempting to manipulate game outcomes.
• Colluding with other users to gain an unfair advantage.
• Using the platform for money laundering or any other illegal activity.
• Using a third party's card or payment method.
• Attempting to hack or gain unauthorized access to ctg99's systems.

8 Privacy and Data Protection

Ctg99 places the highest priority on protecting users' personal data. Your information is never sold or transferred to third parties. It is used only where necessary to operate the service or where required by law.

• All personal and financial information is protected with SSL/TLS encryption.
• Payment information is not stored on ctg99's servers.
• To view or delete your personal data, please contact the support team.
• To learn more, visit our Privacy Policy Read.

9 Responsible Gaming

Ctg99 believes gaming should be fun, not addictive. That is why responsible gaming is an integral part of our Terms and Conditions. Users can set spending limits, take a break, or request permanent self-exclusion at any time.

• Daily, weekly, or monthly deposit limits can be set by the user.
• Account breaks ranging from 24 hours to 6 months are available if needed.
• If problematic gaming behavior is suspected, ctg99 may restrict an account on its own initiative.
• For assistance, visit our Responsible Gaming View the page.

10 Account Termination

If ctg99's Terms and Conditions are violated or suspicious activity is detected, ctg99 may terminate the account at any time without prior notice. Users may also request account closure at any time.

• Before an account is closed, users will be given the opportunity to withdraw any valid balance, provided no violations have occurred.
• If an account is terminated due to a rule violation, all balances and bonuses may be forfeited.
• You may contact support to request reactivation of a closed account.

11 Limitation of Liability

Ctg99 is not liable for any losses arising from technical faults, internet disruptions, or third-party service failures. Any financial losses resulting from gameplay are entirely the user's own responsibility.

• It is the user's responsibility to keep their account secure.
• Under no circumstances shall ctg99's total liability — whether direct or indirect — exceed the amount deposited by the user in the relevant calendar month.
• Ctg99 is not liable in the event of force majeure circumstances (natural disasters, war, pandemics, etc.).

12 Changes to Terms

Ctg99 reserves the right to update these Terms and Conditions at any time. Users will be notified of significant changes via email or through the platform. Continued use of the platform after any update constitutes acceptance of the revised terms.

• The latest terms are always available at ctg99.win/terms-conditions.
• Previous versions of the terms will no longer be in effect.
• For any questions about the terms, contact us at [email protected].